The SLA Manager and Service Level Management Job Description Handbook: The Complete Knowledge and Tools Guide you need to Start or Advance your career as SLA Manager. A Practical Manual for Job-Hunters and Career-Changers. For nearly 15 years, The Art of Service has been the guiding light for those in pursuit of satisfying and fulfilling employment in IT. This SLA Manager edition has been completely revised and rewritten and is designed to work in conjunction with the latest best practices. At the heart of this Guide’s formula for your SLA Manager Role are five questions: Where does the SLA Manager’s role fit, What does it mean to be or become a SLA Manager, How to be a SLA Manager, When is a SLA Manager successful and Why…
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